交流用语

交流用语，ISBN：9787119023618，作者：（英）海蒂·普拉特（H.Platt）著；周晋英译

Contents 1 How To Start 2 Why Not Explain? 3 What Do 1 Call You? 4 Should 1 Ask? 5 They Aren't What You Think 6 Find Out The Facts 7 Listening And Responding . 8 How To Request 9 Dealing With Complaints 10 More About Complaints 11 Thanks For The Compliment! 12 What's Your Opinion? 13 More About Opinions 14 Invitations 15 More About Invitations 16 What A Lovely Present! 17 More About Presents 18 We All Make Mistakes 19 How To Interrupt 20 How To End It 21 And What About The Other One? 22 What Do We Call Them? 23 Talking At A Distance 24 Keeping It In Style 25 Words And Actions